| 1. "What
are the requirements for claiming the Guaranteed Lower
Rate?" |
| |
In order to be
eligible for the Guaranteed Lower Rate:
 Hotel Reservations
Network, Inc. must be contacted within 24 hours of booking.
The new
lower rate must be for the same hotel on the same dates, and
available for booking.
|
|
| 2. "If
I am able to confirm a lower rate, how do I contact Luxury
Hotels & Five Star Resorts?" |
| |
Fill out the on-line
rate guarantee form - response in 4 business hours.
Monday -
Friday: 6:00 am - 6:00 pm CST
Saturday/Sunday:
10:00 am - 2:00 pm CST
|
|
| 3. "What
about outside normal business hours?" |
| |
Use the on-line Rate
Guarantee form and your request will be processed the next
business day. |
|
| 4. "What
is the turnaround time for adjustment or credit if I can
find a lower rate?" |
| |
24 Hours |
|
| 5. "How
is my credit issued?" |
| |
Credit is issued
directly to the credit card provided at the time of
booking. Credit will usually appear on your statement
within 7-10 business days. |
